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Useful Telephone Numbers

Arrowe Park Hospital Bereavement Office

0151 604 7346

If a death occurs in Arrowe Park Hospital, you will need to ring this number to make an appointment to collect any relevant documentation and personal belongings. You can contact the Bereavement office between 10am and 4pm Monday to Friday. You will need to take any relevant documentation given to you by the Bereavement office, to the Registry office.

Birkenhead Registrar’s Office

0151 606 2020

The Registrar’s Office is situated in Birkenhead Town Hall, Mortimer Street, Hamilton Square, Birkenhead, and is open 9.00am – 4.00pm Monday to Friday by appointment. ( A death can no longer be registered without an appointment ). Registering the death is a legal requirement, and must be done within 5 days of the death occurring, preferably earlier, providing that the Coroner is not involved. The Registry Office is where you can purchase copies of the death certificate.

Wirral Coroner's Office ( Now Based in Liverpool )

0151 233 5770

On occasions when a death is sudden, unexpected, or if the deceased did not have any contact with any medical practitioner within the last 14 days prior to the death occurring, in most cases the death will be referred to the Coroner. If this is the case, the Coroner will inform the next of kin whether or not a Post Mortem examination is required, to establish the cause of death. If an Inquest is to be held, the registration of the death will be delayed, and an “interim death certificate” may be issued by the Coroner’s Department, as a temporary measure.

Landican Crematorium

0151 666 3090

Office hours are 10.00am- 4.00pm Monday – Friday

Chester Crematorium, Blacon

Tel 01244 972 428

Clatterbridge Hospital

0151 334 4000

Countess of Chester Hospital

01244 365 000

Royal Liverpool Hospital

0151 709 0141

Alder Hey Hospital

0151 228 4811

Liverpool Womens Hospital

0151 708 9988

St John's Hospice

0151 334 2778

Bereavement service helpline
If you intend to make a DSS claim towards funeral expenses
Apply over the phone

Call the Bereavement Service helpline. The adviser will also help you claim any other bereavement benefits you’re entitled to.
Telephone: 0800 731 0469


To get Funeral Expenses Payment you must:

  • get certain benefits or tax credits
  • meet the rules on your relationship with the deceased
  • be arranging a funeral in the UK, the European Economic Area (EEA) or Switzerland

You might be able to get other help to pay for the funeral if you’re not eligible for Funeral Expenses Payment.

Benefits and tax credits you must get

You (or your partner) must get one or more of the following:

  • Income Support
  • income-based Jobseeker’s Allowance
  • income-related Employment and Support Allowance
  • Pension Credit
  • Housing Benefit
  • the disability or severe disability element of Working Tax Credit
  • Child Tax Credit
  • Universal Credit

You might also be eligible if you’re getting a Support for Mortgage Interest loan.

You can still claim Funeral Expenses Payment if you’ve applied for these benefits and you’re waiting to hear about your claim.

If you were responsible for a deceased child but you’re not their parent, the non-resident parent must get one or more of these benefits.

If there’s a close relative of the deceased who is not getting one of these benefits, you might not be able to claim Funeral Expenses Payment.

Rules on your relationship with the deceased

You must be one of the following:

  • the partner of the deceased when they died
  • a close relative or close friend of the deceased
  • the parent of a baby stillborn after 24 weeks of pregnancy
  • the parent or person responsible for a deceased child who was under 16 (or under 20 and in approved education or training)

Truly Personal Service
Est 1978

We accept all major credit cards